Revised in August/2023

Welcome to BYZIMOSKY, your source for unique handmade products!

We are dedicated to providing you with a delightful shopping experience while adhering to Portuguese consumer rights regulations.

This policy outlines your rights and our responsibilities as you shop with us.

 

1. Handmade Products

 

• At BYZIMOSKY, we take pride in offering handmade products. Please be aware that these items may differ slightly from the images displayed on our website. These variations are an inherent part of the handmade process and contribute to the uniqueness of each item.

• Small imperfections that fall within the normal range of handmade items are not considered defects and should be expected. These imperfections do not compromise the quality or functionality of the product.

 

2. Worldwide Shipping

 

• We offer worldwide shipping to bring our unique creations to customers around the globe. Shipping times and costs vary depending on your location and the shipping method you choose during checkout. Estimated delivery times are provided for each shipping option.

• Please note that customs duties, taxes, or import fees that may apply in your country are the responsibility of the buyer.

 

3. Returns and Refunds

 

• In accordance with Portuguese consumer rights regulations, you have the right to return any item purchased from us within 14 days of receiving it.

• To initiate a return, please contact our customer support team at zimosdesign@gmail.com with your order details.

• Returned items must be in their original condition, including all packaging and tags. If a returned item is not in resalable condition, we reserve the right to refuse the return or deduct a reasonable amount from the refund.

• Refunds will be processed within 14 days of receiving the returned item, using the same payment method you used for the purchase.

 

4. Warranty and Defective Items

 

• We do not offer repair services for one-of-a-kind items. Each handmade piece is unique, and we may not be able to replicate it exactly.

• If you receive a defective item or one that does not match the description on our website, please contact our customer support team within 14 days of receiving the item.

• We will either provide a replacement for the defective item or issue a full refund, including any applicable shipping costs.

 

5. Damages on Our Part

 

• In the rare event that we are responsible for any damage to your order, we will offer a full refund.

 

Contact Information

 

If you have any questions, concerns, or require assistance with your order, please don't hesitate to reach out to us at:

zimosdesign@gmail.com

 

 

We may update this policy to reflect changes in our business practices or to comply with legal requirements.

Any modifications will be posted on our website, with the date of the most recent revision indicated at the top of the policy.

 

Thank you for choosing BYZIMOSKY.